Terms & Conditions

Personal Information

Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.

There are two ways you can provide us with and consent to our collection of certain personal information:

  • E-mail Request

    - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
  • Enrollment

    - You may choose to enroll for one of our products or services where we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.

Statistical Information About Your Visit

Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience. Your Ability to Opt-Out of Further Notifications Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at sales@ncspeedworks.com

 

RETURN POLICY

You may return any unused item within 30 days of purchase.  After 30 days we will not accept any returns. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc.

You must determine before usage if you are unsatisfied with the product. Used items that are defective will be covered under warranty. Any part that shows reasonable evidence of being subject to improper handling, packaging, or shipping by the customer will not be eligible for exchange or refund.

We do not accept returns on electrical products, used or damaged products, or products that have been in your possession for over 30 days since the date of purchase. In cases where we received an item that is opened, used, or beyond the 30 return policy, it will be shipped back to you at your expense, or, if we choose to accept the return, your refund maybe docked up to 50% for restocking fees.

All returns must be prepaid; no collect shipments will be accepted. Shipping and handling charges are not refundable. If the incorrect part was shipped, you will be reimbursed for shipping costs. We recommend that you insure the returned part(s) for its full value to protect yourself against loss or theft of the package.

There is a mandatory 10% restocking fee on all returns excluding core returns. The restocking fee may be waived if in store credit is selected in stead of a refund.

10% restocking fee for all returns except in situations where you double ordered the product from us or the item has not shipped yet. Restocking fee may be waived if merchandise credit is issued. If you've had your product for over 30 days, it's a used item, electronic product, or damaged we will not accept the item as a return. In cases where we receive an item that is opened, used or beyond the 30 day return, it will be shipped back to you at your expense or docked up to 50% for restocking.